Claims

To report a claim by phone, call 800-561-0178 (toll-free) anytime, anywhere. A trained customer service representative will take the claim information and begin processing it immediately, regardless of the time of day.

Our claims services include:

• 24-hour claim reporting 365 days a year
• Agent notification of the loss
• Body shop referral through our PACE program
• Glass repair through our Total Glass Solution program
• Immediate claim processing 
• Rental car referral
• Return to work program advice

After reporting your claim, a local claims representative will contact you before the end of the next business day. If you report a serious loss — one that involves death or hospitalization, or that makes your place of business inaccessible — we will contact you that same day and, in most cases, within an hour of your call.