Electronic Billing Option for Commercial Lines Policyholders
As part of our commitment to customer service, we are pleased to offer an electronic billing option to make running your business easier. By switching to electronic notices, you will enjoy these key benefits:
Frequently Asked Questions:
Am I eligible to sign up for Electronic Billing?
If you are able to login to our Online Billing Service Center, then you are eligible to sign up for Electronic Billing. If you have any questions, please contact your agent.
How do I sign up?
To select the electronic billing option at any time during the policy period, create an online billing account in our Online Billing Service Center, if you have not already done so. You will need to have your billing account number(s), zip code of your billing address and current email address to receive your account setup confirmation. Once you have an online billing account, simply select the applicable Commercial Lines billing account(s) to access the "Account Summary" screen for that account and select "Electronic Billing/Sign Up Now".
When will I be notified my electronic notice is available?
Commercial lines policyholders who have selected the electronic billing option will be notified via an Electronic Billing Notification email, at the address provided during the sign up process, that their notice is available approximately 20 days prior to the due date. You may also receive another email, if you elected to receive the Account Activity Notification, to notify you when there is any billing activity on your account.
How do I view my electronic notices?
Electronic notices can be viewed by logging into the Online Billing Service Center website, via the link provided in the email notification, selecting the billing account and accessing the "Account Summary" screen, then choosing the "View Billing Notices" tab. Only notices created on or after 04/14/2012 will be available for viewing up to a maximum of 30 months notices.
How do I pay the electronic bill online or enroll in EFT-Automatic Withdrawals?
To make a payment or enroll in EFT-Automatic Withdrawals, select the billing account and from the "Account Summary" screen, select the "Make Payments/Manage Payment Options" tab, and click either "Setup Automatic Withdrawals" or "Make an On-Demand Payment.
When does the selection of Electronic Billing become active on my account?
You will receive a confirmation email after your transaction has been processed. Allow 1 business day for your account to be updated to Electronic Billing.
Which notices can I receive electronically?
The notices included in the electronic billing option are the account payor’s copy of the premium notice and the EFT withdrawal notice. You may still receive notices if required by state law. Cancellation notices will continue to be mailed to all required parties.
What happens if the Electronic Billing email notification is returned as undeliverable?
It is your responsibility to update your email address for any changes and to maintain it so it is active and capable of receiving emails including updates to any spam-blocking software so it does not block our emails. However, in the event an email notification is returned as "undeliverable", a letter will be sent indicating we have experienced a problem with the email address or service. You are still responsible to make your payment or have funds available for EFT-Automatic Withdrawals by the due date. The account will remain on the electronic billing option.
How do I change my email address for electronic billing?
The email address for the electronic billing option can be changed by logging into the Online Billing Service Center website. Simply select the billing account(s) to access the "Account Summary" Screen. Then click on the "Account Services" tab, and select "View/Update Electronic Billing Email Address." This change will only update the email address used for the electronic billing process and only applies to the electronic billing notifications generated for this account. Please note this address change will not change your OBSC profile email. To change your OBSC profile email, please see separate information on how this can be changed.
How do I change my email address for my Online Billing Service Center Account?
Although you may have selected the same email address for the electronic billing option as that used for your Online Billing Service Center profile, they are independent addresses used for different purposes and have to be maintained separately. To change the email address on your Online Billing Service Center account, log into the Online Billing Service Center website and select "Update Profile" at the top of the "My Accounts" page. Then select "Change OBSC Profile Email Address".
How can I stop Electronic Billing?
You can stop the electronic billing process at any time by logging into the website, clicking on the "Account Services" tab, and selecting "Stop Electronic Billing". Depending on the timing of this selection, you may not receive a mailed copy of your notice for the next billing cycle and will need to view your next notice online. However, all subsequent notices will be mailed.